Industrial Machinery offers customers a choice when it comes to delivery. We will ship orders weighing 140 pounds or less via UPS. Due to size, weight or delivery requirements, it may be necessary to send your order in multiple boxes or shipments and/or via freight carrier. Industrial Machinery will select the carrier unless otherwise specified during order entry. All orders are FOB shipping point, with shipping charges prepaid and added or collect per customer requirements.
Industrial Machinery's Return Policy:
Industrial Machinery return policy for new regular products please contact us within 10 days of delivery to inquire authorization for its return. Upon receipt of the returned product, Industrial Machinery will issue a full refund on all re-sellable merchandise. Special order products are subject to the original manufacturer's return policy. Please contact for details based n defect damage in shipping or incorrect product.
Call Industrial Machinery at 614-464-4376 and request a Return Merchandise Authorization (RMA). The Industrial Machinery representative will fax a copy of the RMA, with the return ship-to address, to your attention. Enclose the faxed copy of the RMA in the package and ship it to the designated address.
Damaged Merchandise - UPS Shipments
If a UPS shipment arrives with visible damage, refuse the shipment and call Industrial Machinery at 614-464-4376 to request a replacement. We will initiate a claim with the carrier, and enter a new order for the merchandise. If a UPS shipment arrives with hidden damage, follow these steps: Inspect the contents to determine the extent of the damage.
Keep the original packaging for the carrier's inspection. Call Industrial Machinery at 614-464-4376. We will initiate a claim with the carrier, and enter a new order for the merchandise, if required.
Damaged Merchandise - Truck Shipments
If a truck shipment arrives with visible damage, sign the delivery receipt "package received damaged". Visible damage must be noted at the time of receipt. Inspect the contents to determine any hidden damage. The carrier must be notified of any hidden damage within 10 days of delivery.
Keep the original packaging for the carrier's inspection.
Contact the carrier to initiate the claim. Call Industrial Machinery at 614-464-4376 if a replacement order is required.
In the unlikely event that you do not receive an order, call Industrial Machinery at 614-464-4376 and we will trace the shipment immediately.
If your order arrives incomplete, please check the contents of the package against the packing slip for any backordered items. If you find discrepancies, please contact Industrial Machinery Customer Service immediately at 614-464-4376 so that we may quickly resolve any issues.
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